To provide *World Class Customer service* to our *Albany* customers by providing efficient and effective communication exceeding customers expectations.
*Duties and Responsibilities:*
\*Smile.
Greet customers and determine how to exceed their expectations
\*Deliver exceptional customer service through customer interaction and quality product delivery.
Receive, sort and place mail in mailboxes modules accurately.
\*Record all sales transactions on POS and accurately process cash, check and credit card transactions.
Print reports as requested.
\*Pack contents for shipping using established procedures and products.
\*Operate all other software packages.
\*Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested.
\*Ordering and maintaining proper store inventory and working with vendors.
\*Write documents for tracing and shipping claims.
\*Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, maintaining appropriate inventory levels.
\*Perform end of day Procedures including: closing POS systems and accounting for sales accurately and in accordance with Company policy and procedure.
\*Operate copiers, fax machines, binding and cutting equipment and all other office machines in a safe, efficient and productive manner.
Help customers with operate office equipment.
\*General housekeeping duties.
*Qualifications Requirements:*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
*Education and/or Experience*
\*1 years customer service experience in a retail environment.
\* POS and computer experience required with the ability to type at least 25-30 words per minute.
\*Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
\*Excellent verbal and written communication skills.
\*Associates or Bachelor Degree Preferred but Experience Counts.
*Other Skills and Abilities*
Ability to lift 50lbs regularly.
Ability to stand for extended periods of time.
Manual hand dexterity required to operate POS, copiers and complete customer paperwork.
*Hours*
Stores are open M-F 8.
30 - 6.
30PM; Sat 9-5.
*Shift would be 10/11-630pm Monday through Friday and rotating Saturdays 9am-5pm*
Job Type: Full-time
Job Type: Part-time
Pay: From $15.
00 per hour
Benefits:
* Paid time off
Shift:
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Experience:
* Customer Service: 1 year (Required)
License/Certification:
* NYS Notary Public Certification (Preferred)
Work Location: In person
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