Customer Service Representative
Insurance Experience Background a plus, If NOT, Willing to train!
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Conduct outbound calls to follow up with customers and ensure satisfaction
- Utilize effective phone etiquette to create a positive customer experience
- Identify opportunities for upselling and cross-selling products or services
- Collaborate with sales team to meet and exceed customer expectations
- Accurately enter customer information and update records in the database
Skills:
-Excellent communication skills, both verbal and written
- Proficient in outbound calling techniques
- Strong phone etiquette and active listening skills
- Ability to effectively upsell products or services
- Outstanding customer service skills with a focus on resolving issues
- Accurate data entry skills with attention to detail
- Fluent in English; Bi-Lingual (Spanish)
Note: This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Job Types: Full-time, Part-time
Pay: $15.
50 - $21.
00 per hour
Expected hours: 25 – 40 per week
Benefits:
* On-the-job training
Experience level:
* 1 year
* No experience needed
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Ability to Relocate:
* Nassau, NY: Relocate before starting work (Required)
Work Location: In person
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