Client Service Representative

As a _Client Service Representative_ at Imperial Star Acquisition, you will play a pivotal role in ensuring positive customer experiences by providing exceptional service and support.
You will interact directly with clients, addressing inquiries, resolving issues, and promoting company services.
Your primary goal is to cultivate strong relationships with customers and uphold the company's reputation for excellence in service delivery.
*Responsibilities:* * Client Interaction: * Greet customers warmly as they enter the establishment.
* Engage with clients in a friendly and professional manner, actively listening to their concerns and needs.
* Provide accurate information about products, services, and company policies.
* Assist customers in decision making by offering product recommendations and guiding them through the process.
* Handle customer complaints and concerns promptly and effectively, striving for swift resolution to ensure customer satisfaction.
* Maintain a positive and approachable demeanor at all times, ensuring that customers feel valued and respected.
_Product Knowledge and Promotion:_ * Develop a comprehensive understanding of the company's products or services, including features, benefits, and pricing.
* Educate customers about product specifications, usage instructions, and maintenance requirements.
* Actively promote sales and special promotions to customers, encouraging them to take advantage of current offers.
* Cross-sell or upsell products to maximize sales opportunities and enhance the customer's shopping experience.
_Administrative Tasks:_ * Maintain cleanliness and organization of your area, including the station and product displays.
* Keep accurate records of sales transactions, cancellations, and inventory levels.
* Complete paperwork or electronic documentation related to customer transactions.
*Qualifications:* * High school diploma or equivalent; additional education or training in customer service is a plus.
* Previous experience in retail or customer service roles preferred.
* Excellent communication skills, both verbal and written.
* Strong interpersonal skills with the ability to build rapport with diverse customers.
* Ability to multitask and work efficiently in a fast-paced environment.
* Attention to detail and accuracy in handling transactions and maintaining records.
If you are a motivated individual with excellent communication skills and a commitment to providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Join our team and be part of a company that values its employees and is dedicated to delivering outstanding customer experiences.
_Imperial Star Acquisition is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
_ *\* \* NO REMOTE POSITIONS \* \** Job Types: Full-time, Temporary Pay: $750.
00 - $1,200.
00 per week Experience level: * 1 year * 3 years * 5 years * Under 1 year Shift: * Day shift * Morning shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person Ability to Commute: * Colonie, NY (Preferred) Work Location: In person