Customer Service Representative
Trenchless Today LLC.
is thriving, thanks to our amazing team.
Because of this, we are looking for an experienced CSR! Are you looking for a change? Or want to work for a company that actually cares about you? Do you want to leave work feeling fulfilled each day, knowing that you work for a company driven by a strong purpose and mission? If so, please apply!
This is a full-time position that requires knowledge and dedication.
We are looking to hire someone that has a background in Customer Service.
She/he must be able to work with others.
S/He will be responsible for inbound/outbound phone calls, customer satisfaction, and customer follow-up, along with miscellaneous additional administrative tasks.
CSR RESPONSIBILITIES:
To succeed in this position you need to be able to remain calm when customers are frustrated.
Having experience multi-tasking with computer software, while on the phone is a requirement.
You will be the primary person in charge of answering all inbound phone calls.
Respond promptly to customer inquiries.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicate with customers through various channels.
Acknowledging and resolving customer complaints.
Know our products/services inside and out so that you can answer questions.
Keep records of customer interactions, transactions, and comments on our CRM software.
Communicate and coordinate with colleagues as necessary.
Provide feedback on the efficiency of the customer service process.
QUALIFICIATIONS & SKILLS
Have a clean, friendly, and professional appearance
Able to work independently or as an active member of a team
Be comfortable interacting with customers over the phone
Punctual
Team-oriented
Coach-able & Trainable
Optimistic
Excellent work ethic
Experience with Service Titan or a similar CRM software is a plus!
Experience as a CSR for a service company is a requirement
Google Drive Experience
Excels in written and verbal communication
Extreme attention to detail
College degree is a plus but not a requirement
WHAT WE OFFER
Advancement opportunities to grow within the company
Opportunities for geographic relocation
Leaders in Technology
Training & Education in our field of work
Certification courses
Health, Vision, and Dental Benefits
Paid Holidays, Vacations
Company Outings
(Past outings have included, trips out of town, TopGolf, Comedy Shows, Go-Kart Racing, Bowling Nights, and Paintball)
**We are a company that invests in the future of our coworkers and values the benefits of continual education.
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