Customer Communications & Support Specialist

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned.
We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.
We have an immediate opening for a Customer Communications/Support Specialist located at the Chatham office.
Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude.
The right candidate also has excellent communication skills and the ability to multi-task and problem-solve.
Qualifications: A “customer first” attitude Excellent communications skills Ability to multi-task Problem-solving skills Computer skills including Microsoft Word and Excel Experience in electronic customer communications via email and online help a plus Responsibilities include but not limited to: Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Service dispatcher support Maintain knowledge of our products & services so that you can successfully assist customers.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Miscellaneous tasks to support the company daily operations Holiday coverage (rotation shared by all representatives) Schedule: 8 hour shift - Monday - Friday 8:00am - 5:00pm Work Location: Chatham, NY - This is not a remote position.