*Customer Support Associate *
*Albany, NY - (Remote)*
*Long term contract*
*Job Duties: *
* Assisting end users with system issues via phone and email.
* Testing system functionality to determine root cause of user reported issues.
* Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
* Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
* Responsible for user-facing communications and reviewing training materials for accuracy.
*Job Qualifications:*
* Bachelor's Degree
* 3 years of relevant experience
* Equivalent combination of advanced education, training, and experience will be considered.
*Required Skills:*
* Strong customer service skills with prior experience working on a help desk
* Familiar with policies and protocols of the State agencies to deliver services to the citizens under various healthcare programs
* Experience in healthcare, Medicaid, and Long-Term Care required.
* Proficient with Microsoft Office Suite.
* Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.
Job Type: Contract
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Remote
Education:
* Bachelor's (Required)
Work Location: Remote
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