Customer Service Representative $15.00-16.00

*MMC Group is looking for Onsite Customer Service Representatives in the Albany, NY area!! - Training begins on December 26th - After Christmas!* *Apply today - this class will fill up fast!* *Job Description:* * Receive telephone calls and provide scripted responses to callers.
* Identify situations that require further research and monitoring.
* Record all interactions in a Customer Relation Management application.
* Advise supervisor of issues and problems * Performs other duties as assigned.
* Complies with all policies and standards.
* Provides customers with information that is specialized and communicated in a warm empathetic manner.
* Uses standard script and established guidelines.
*Qualifications:* * The desire to learn excellent communication skills.
* Analytical skills to rapidly review and interpret data.
* Desire to help callers via phone interaction.
* Keyboard skills with a PC and Windows operating system * Interpersonal skill to respond in a concise and courteous manner.
*Pay & Benefits* * Pay - $15.
00 for during 3-week training then increases to $16.
00/hour! * Bilinguals - $16.
00 per hour during 3-week training that increases to $16.
50/hour! * Earn up to $22.
50/hr after training based on performance metrics.
* $400 Sign on bonus (90 days) * Training is M-F 8:30a - 4:30p, thereafter must be available to work between the hours of M-F 8a-7p.
Will rfeceive a work schedule after training.
* Monday - Friday schedule! - No Weekends!!! * 11 holidays per year! Job Type: Full-time Pay: $15.
00 - $16.
00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 1 year * Under 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * Call center * In-person Education: * High school or equivalent (Required) Work Location: In person