Due to expanding growth, Mangino Chevrolet Buick GMC has immediate openings for Customer Care Specialists in our Business Development Center.
If you are a professional, self-motivated, goal driven customer centric individual who has experience dealing with customers and are seeking a new challenge then we have the RIGHT opportunity for you.
BDC, call center and or retail experience is preferred.
Pay structure rewards for achieving individual and team goals.
Job Details
$35,000-$50,000 per year (base plus commission)
Part-time and Full-time
Monday-Saturday
Qualifications
At least 1 year of customer service experience
Experience in a BDC role is preferred
Experience in a sales role is preferred
Experience with VIN Solutions and CDK DMS preferred
Job Duties
Answer inbound customer calls and establish follow-up with appointments.
Make outbound customer calls to generate dealership traffic and new business.
Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
Participate in all team and process-development sessions.
Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
Utilize company systems daily (CRM, DMS, etc.
).
Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete any required forms, prepare change of address records, or update customer information using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Cross-train in both sales and service departments as needed.
Contact customers to respond to inquiries or to notify them of sales and service information.
All other work-related duties as assigned.
Skills and Knowledge Required
English language
Time management
Multi-tasking
Reading comprehension
Speaking
Active listening
Benefits
Health and Dental insurance
401k
Paid time off
Group Life Insurance
Long-term Disability Insurance
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