_\*\*\*$400 Conversion Bonus To Employees Who Are Hired On As Regular/Fulltime\*\*\*_
*\*\*\*NOW HIRING\*\*\* DECEMBER 26th CLASS FORMING NOW*
_Bilingual candidates and recent graduates are strongly encouraged to apply!_
We are in search of *Inbound Call Center Representatives* to become an essential part of our NY Child Support call center team! The CSR is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, fax, email, chat and other communications channels.
The CSR will respond to customers using the customer’s preferred method of communication and do so within a courteous and timely manner.
This is an excellent opportunity for you to showcase efficient utilization of various software applications, including internal and external websites, telephone systems, CRM applications and other resources.
The CSR will enter applicable supporting information into systems and web forms on an application via computer.
All transactions must be conducted accurately, courteously, and in a timely manner.
*\*\*\*NO WEEKEND WORK REQUIRED\*\*\**
* Monday - Friday 8:30am - 4:30pm (during 3-week training program)
* Monday - Friday 8:00am - 7:00pm (8 hours shift -full-time work schedule)
*Primary Duties & Responsibilities:*
* Respond to telephone inquiries and complaints using standard scripts and procedures.
* Gather information from the caller to properly resolve the situation.
* Customer focus and adaptability to different personality types
* Ability to multi-task, set priorities and manage time effectively
* Communicate appropriate options for resolution.
* Investigate and resolves complaints.
* Refer non-routine inquiries and complaints to senior level Call Center Representatives.
* Use a computer system to research inquiries and log customer calls.
*REQUIRED SKILLS AND EXPERIENCE:*
* High school diploma or GED.
* 2+ years of experience with MS Word and Excel or another Word Processing/Database
* Prior call center experience is highly desired.
* Excellent communication skills
* Excellent customer service skills
*WHY ENLIGHTENED?* We provide a work environment that is positive, challenging, and that supports employees’ commitment to their communities.
As an organization, we are dedicated to continual improvement and growth.
We empower all employees to apply their unique background and expertise to serve our clients _Enlightened, Inc.
is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality.
This includes providing an equal opportunity work environment.
We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.
_
_Job_ Types: Full-time, Temporary
Pay: Starting at $15.
00 per hour
_Enlightened, Inc.
is an Equal Opportunity Employer_
Job Types: Full-time, Temporary
Pay: $15.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Ability to commute/relocate:
* Albany, NY 12205: Reliably commute or planning to relocate before starting work (Required)
Education:
* High school or equivalent (Preferred)
Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Work Location: In person
Whatsapp
