Customer Service Representative

*MMC is looking for Onsite Customer Service Representatives in the Albany, NY area!! - Training begins in December 26th - apply today - this class will fill up fast!* *Job Description:* * Receive telephone calls and provide scripted responses to callers.
* Identify situations that require further research and monitoring.
* Record all interactions in a Customer Relation Management application.
* Advise supervisor of issues and problems * Performs other duties as assigned.
* Complies with all policies and standards.
* Provides customers with information that is specialized and communicated in a warm empathetic manner.
* Uses standard script and established guidelines.
*Qualifications:* * The desire to learn excellent communication skills.
* Analytical skills to rapidly review and interpret data.
* Desire to help callers via phone interaction.
* Keyboard skills with a PC and Windows operating system * Interpersonal skill to respond in a concise and courteous manner.
*Pay & Benefits* * $32,000/year to start! * $400 Sign on bonus (90 days) * Monday - Friday schedule * 11 paid holidays per year.
Job Type: Full-time Pay: $15.
00 - $16.
00 per hour Expected hours: 40 per week Benefits: * On-the-job training Experience level: * 1 year Shift: * Day shift * Evening shift * Morning shift Weekly day range: * Monday to Friday Work setting: * Call center * In-person Application Question(s): * Are you authorized to work in the US? Education: * High school or equivalent (Preferred) Ability to Commute: * Albany, NY 12205 (Preferred) Work Location: In person