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Posted : Friday, August 23, 2024 10:49 PM
*Company Description*
Certified Testing and Data - The soon to be premier provider in the cannabis and hemp testing space.
Founders have extensive experience in Cannabis as well as leading Multi Billion dollar lab companies.
Opportunity to participate in the growth and success of the company with a stock grant awarded to founding team members.
Prior business led by management was top 15 Fastest growing company by Inc 5000.
CTND has great culture, excellent professional growth opportunities, and one of the nicest working lab spaces in the country.
Submit your application today.
Certified Testing and Data, an analytical testing facility, provides consultations and analytical results across the entire spectrum of the plant medicine industry.
Building on a record of excellence, Certified Testing and Data features one of the largest full-service testing laboratories in the United States.
Dedication to personalized service coupled with superior scientific practices are the foundation of Certified Testing and Data success.
*JOB DESCRIPTION* *Purpose* Primarily responsible for providing effective customer service for all internal and external clients by utilizing excellent, in-depth knowledge of company services and products as well as team members within the CTND team.
This position supports the Sales Executive and the laboratories in the development and evaluation of sales.
Intellectual curiosity and continued learning is core to the success of this position.
The interest to work directly with customers on the phone and through email is a must.
This individual will be capable of taking customer questions and adequately answering them or directing them to the appropriate personnel as well as making recommendations for appropriate testing services.
This individual must be a team player with a sense of urgency.
*Responsibilities and Duties* * Partner with all of the sales team to meet and exceed customer's service expectations.
* Answers incoming calls and questions or direct to the correct personnel.
* Provides outgoing quotations on proposed analyses to customers.
* Assists in building relationships with key accounts to sustain and grow volume and income.
* Ensures that client projects are implemented according to schedule.
* Assists in responding to internal and external technical requests.
* Researches, resolves, and responds to customer problems and complaints.
* Participates as a team member and effectively adapts to change.
* Responds efficiently and accurately to client inquires.
* Maintains good records of all correspondence via CRM software.
* Displays excellent oral and written communication skills with all team members and clients.
*Qualifications* * Working knowledge of a broad range of plant medicine products, processes, and cultivation preferred (e.
g.
Cannabis, Hemp, CBD and Fungi).
* High school diploma.
Bachelor’s Degree is preferred.
* Time management skills.
* Customer service experience.
* Excellent interpersonal and communication skills.
* Strong team player.
* Computer skills, Microsoft Outlook, Word, PowerPoint, Excel, CRM Software, LIMS.
*Physical Requirements* These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.
Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
While performing the responsibilities of the job, the employee is required to communicate with coworkers and managers by conversing and exchanging information regarding laboratory functions throughout 50% of the work day.
The employee is required to stand 50% of most work days, sit 50% of most work days, and use their hands and fingers to record data on laboratory worksheets, enter data into spreadsheet workbooks, enter data into the LIMS system, and perform chemical analyses.
The employee is occasionally required to lift up to 50lbs and pull up to 150lbs while performing laboratory duties such storing or retrieving chemicals.
The employee must be able to reach.
Vision abilities required by this job include close vision to record data on laboratory worksheets, enter data into spreadsheet workbooks, enter data into the LIMS system, and perform chemical analyses.
The employee must be able to move about in the laboratory regularly throughout the work day.
The employee must be able to occasionally work in extreme cold (below 32 degrees F) temperatures when retrieving samples, cleaning out retained samples and reorganizing stored samples.
The employee must be able to tolerate moderate amounts of noise from laboratory equipment.
The employee must be able to regularly tolerate very strong chemical odors.
Provided with proper protective equipment, the employee must work with chemical hazards Job Type: Full-time Pay: $45,000.
00 - $60,000.
00 per year Benefits: * Paid time off Experience level: * 1 year Shift: * Day shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person * Office Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Menands, NY 12204 (Preferred) Ability to Relocate: * Menands, NY 12204: Relocate before starting work (Preferred) Work Location: In person
Founders have extensive experience in Cannabis as well as leading Multi Billion dollar lab companies.
Opportunity to participate in the growth and success of the company with a stock grant awarded to founding team members.
Prior business led by management was top 15 Fastest growing company by Inc 5000.
CTND has great culture, excellent professional growth opportunities, and one of the nicest working lab spaces in the country.
Submit your application today.
Certified Testing and Data, an analytical testing facility, provides consultations and analytical results across the entire spectrum of the plant medicine industry.
Building on a record of excellence, Certified Testing and Data features one of the largest full-service testing laboratories in the United States.
Dedication to personalized service coupled with superior scientific practices are the foundation of Certified Testing and Data success.
*JOB DESCRIPTION* *Purpose* Primarily responsible for providing effective customer service for all internal and external clients by utilizing excellent, in-depth knowledge of company services and products as well as team members within the CTND team.
This position supports the Sales Executive and the laboratories in the development and evaluation of sales.
Intellectual curiosity and continued learning is core to the success of this position.
The interest to work directly with customers on the phone and through email is a must.
This individual will be capable of taking customer questions and adequately answering them or directing them to the appropriate personnel as well as making recommendations for appropriate testing services.
This individual must be a team player with a sense of urgency.
*Responsibilities and Duties* * Partner with all of the sales team to meet and exceed customer's service expectations.
* Answers incoming calls and questions or direct to the correct personnel.
* Provides outgoing quotations on proposed analyses to customers.
* Assists in building relationships with key accounts to sustain and grow volume and income.
* Ensures that client projects are implemented according to schedule.
* Assists in responding to internal and external technical requests.
* Researches, resolves, and responds to customer problems and complaints.
* Participates as a team member and effectively adapts to change.
* Responds efficiently and accurately to client inquires.
* Maintains good records of all correspondence via CRM software.
* Displays excellent oral and written communication skills with all team members and clients.
*Qualifications* * Working knowledge of a broad range of plant medicine products, processes, and cultivation preferred (e.
g.
Cannabis, Hemp, CBD and Fungi).
* High school diploma.
Bachelor’s Degree is preferred.
* Time management skills.
* Customer service experience.
* Excellent interpersonal and communication skills.
* Strong team player.
* Computer skills, Microsoft Outlook, Word, PowerPoint, Excel, CRM Software, LIMS.
*Physical Requirements* These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.
Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
While performing the responsibilities of the job, the employee is required to communicate with coworkers and managers by conversing and exchanging information regarding laboratory functions throughout 50% of the work day.
The employee is required to stand 50% of most work days, sit 50% of most work days, and use their hands and fingers to record data on laboratory worksheets, enter data into spreadsheet workbooks, enter data into the LIMS system, and perform chemical analyses.
The employee is occasionally required to lift up to 50lbs and pull up to 150lbs while performing laboratory duties such storing or retrieving chemicals.
The employee must be able to reach.
Vision abilities required by this job include close vision to record data on laboratory worksheets, enter data into spreadsheet workbooks, enter data into the LIMS system, and perform chemical analyses.
The employee must be able to move about in the laboratory regularly throughout the work day.
The employee must be able to occasionally work in extreme cold (below 32 degrees F) temperatures when retrieving samples, cleaning out retained samples and reorganizing stored samples.
The employee must be able to tolerate moderate amounts of noise from laboratory equipment.
The employee must be able to regularly tolerate very strong chemical odors.
Provided with proper protective equipment, the employee must work with chemical hazards Job Type: Full-time Pay: $45,000.
00 - $60,000.
00 per year Benefits: * Paid time off Experience level: * 1 year Shift: * Day shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person * Office Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Menands, NY 12204 (Preferred) Ability to Relocate: * Menands, NY 12204: Relocate before starting work (Preferred) Work Location: In person
• Phone : NA
• Location : 150 Broadway, Menands, NY
• Post ID: 9005526916
