Department/Unit:
Patient Engagement Center
Work Shift:
Day (United States of America)
Salary Range: $17.
97 - $28.
76
The Patient Engagement Authorization Specialist I (IAS II) The IAS II is responsible for financially securing Ambulatory, Ancillary, Surgical and Procedural services.
This includes securing Referral and Authorization.
Insurance Verification and Benefit interpretation to discern insurance guidelines are being adhered to.
Ability to interact with patients and stakeholders for the successful financial clearance will be critical to be successful in the compliance of authorization and referral guidelines.
Position requires ability to work in a high-volume, fast paced environment.
Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical.
Position is required to use eligibility application and authorization portals to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered.
The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services.
Education:
Associates Degree; Bachelor Degree preferred
Licensure, Certification & Registration:
CHAA (or acquired within 2 years of hire)
Experience:
Winning customer service personality with ability to engage patients, provider and provider staff as well as insurance company representatives via telephone with superior patient experience.
3 – 5 years’ experience in Hospital or Physician office experience or call center environment, preferred
Strong insurance knowledge specific to complex scheduling needs and authorization management
Skills, Knowledge & Abilities:
Proven customer service skill with ability to exceed expectations
Demonstrated knowledge payer authorization requirements
Strong attention to detail
Ability to multi-task in stressful and high patient volume unit
Must be able to manage pressure of very tight timeframes to execute task
Ability to learn in classroom, utilizing resources
Ability to remain composure under pressure
Ability to train and onboard colleague
Ability to review information and draw appropriate conclusion
Good judgement and ability to be resourceful to problem solve; escalate issues as needed
Team minded worth ethic
Demonstrated ability interpret patient’s insurance benefits and apply the applicable contractual obligations
Critical thinking ability regarding issues with financially securing payment
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.
Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Whatsapp
