Customer Service Representative

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests - Upsell products and services to maximize sales opportunities - Perform data entry and maintain customer records accurately - Conduct outbound calls to follow up with customers or provide updates - Handle customer complaints and resolve issues promptly and professionally - Maintain a high level of product knowledge to effectively address customer inquiries - Follow established procedures and guidelines for customer interactions - Collaborate with team members to ensure customer satisfaction Qualifications: - Excellent communication skills in English, both verbal and written - Fluency in Spanish is a plus - Proven experience in customer service or a related field - Strong sales and upselling abilities - Proficient in data entry and navigating computer systems - Ability to multitask and prioritize tasks effectively - Outstanding phone etiquette and active listening skills - Strong problem-solving skills and ability to think on your feet - Ability to work well in a team environment We offer competitive compensation, opportunities for career growth, and a supportive work environment.
If you are passionate about providing exceptional customer service and have the qualifications we are looking for, we would love to hear from you.
Apply today to join our team of dedicated Customer Service Representatives.
Job Type: Full-time Pay: $18.
00 - $22.
50 per hour Expected hours: 37.
5 per week Benefits: * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off Experience level: * No experience needed Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * Wynantskill, NY 12198: Relocate before starting work (Required) Work Location: In person