Mission Support Assistant

Duties This position will allow you to use your expertise in administration to provide substantive clerical support to CBP management.
This position starts at a salary of $45,412.
00 (GS-06, Step 1) to $65,605.
00 (GS-07, Step 10) with promotion potential to $65605 (GS-7 Step 10).
GS Salary: Visit this link to view the locality pay tables by geographic area.
If you do not see your geographic area listed, select the "Rest of United States" pay table.
Some positions fall under a special pay rate depending on the series, grade level and location of the position.
Please visit this link to view special pay rate charts.
Establishing, maintaining, and monitoring a variety of records and statistical data regarding administrative services provided Entering data into database programs; evaluating data for patterns, trends and generating various management reports Drafting local procedures for the organization, as requested Assisting in one or more administrative support areas which include budget, logistics and procurement, human resources, and records and files management Using various software packages such as word processing, spreadsheets, and databases, desktop publishing, etc.
, to produce, store, and retrieve a variety of information and presentations Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.
S.
residency for at least three of the last five years (additional details below) You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.
Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
Please review further details via the following link.
Qualifications Experience: You qualify for the GS-06 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: racking budget transactions such as obligations, expenditures, transfers and reimbursements in order to ascertain the status of funds.
Coordinating and monitoring the organization's property management and space utilization programs.
Entering personnel actions in appropriate automated systems, assuring that they are appropriate and complete.
Maintaining current vacancy and onboard data and table of organization.
Participating in preparing workload and productivity reports, gathering and compiling data to be used in evaluating areas for process improvements.
Experience: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting in preparing budget requests by compiling data and by preparing justification statements based on information provided.
Maintaining contact with offices having primary responsibility for administrative programs and obtaining the most up-to-date information on procedural requirements.
Assisting with routine administrative matters, maintaining databases, identifying trends or patterns, and compiling narrative/data reports.
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.
Please see the "Required Documents" section below for additional resume requirements.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 02/26/2024.
In order to be considered for this position, you must complete all required steps in the process.
In addition to the application and application questionnaire, this position requires an online assessment.
The online assessment measures critical general competencies required to perform the job.
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.
You must meet or exceed the cut score to be considered.
You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Cheating on the online assessment may also result in your removal from consideration.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Background Investigation: U.
S.
Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.
During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.
g.
, marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.
For additional information, review the following links: Background investigation and the e-QIP process.
Residency: There is a residency requirement for all applicants not currently employed by CBP.
Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.
If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.
S.
Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.
S.
government Participation in a study abroad program sponsored by a U.
S.
affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.
S.
government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.
Current and former federal employees may be required to serve or complete a probationary period.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible.
View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website.
To be considered eligible under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described above.
In addition, you must submit the supporting documents listed under the Required Documents section of this job announcement.
Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Additional information Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.
e.
, physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for RA are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.
Telework may be available on a regular recurring or situational basis.
DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
Learn more about E-Verify including your rights and responsibilities.
Please view the video "Protecting America 24/7" to learn more about CBP's Office of Field Operations.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.
3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.
707.
Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.
If you are a member of one of these groups, you may not have to compete with the public for federal jobs.
To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.
Your qualifications will be evaluated based on your application materials (e.
g.
, resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics).
This self-assessment will be used to assess the following technical competencies or KSAs: Computer Skills Customer Service (Clerical/Technical) Problem Solving Written Communications The USA Hire Assessment will be used to assess the following general competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/ Honesty Interpersonal Skills Learning Reading Reasoning Self-Management Stress Tolerance Teamwork If you meet the minimum qualifications, we will use responses you provide on the application questionnaire and the result of the online assessments required for this position to place you in one of three categories based on your experience, education, and training: Highly Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF), and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPF's and appropriate QRFs as determined by the job analysis.
Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher.
This position is not considered scientific/professional.
Other 10 point preference eligibles and veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify.
View information on veterans' preference.
If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview.
As a part of the interview process, additional selection criteria may be administered by the hiring manager.
Preview the job questionnaire https://apply.
usastaffing.
gov/ViewQuestionnaire/12309906 Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed.
A resume in English is required.
It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable).
For additional required items, see the link.
*Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality.
Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.
Your responses to the job questionnaire: https://apply.
usastaffing.
gov/ViewQuestionnaire/12309906 Your responses to the USA Hire Competency Based Assessment Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating of record; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.
S.
C.
8337(h) or 8456.
Are you a veteran? To apply veterans' preference you must submit proof of eligibility as appropriate for your preference type: Five Point Preference: DD 214 listing the character of service and either qualifying medal(s) or service period Ten Point Preference: DD 214 showing character of service and supporting documentation as listed on the Standard Form 15 (application for 10 Point Veterans' Preference).
Submitting an SF-15 with your application is encouraged.
Veterans with a service-connected disability must also submit a VA Disability Award letter dated 1991 or later, OR supporting documentation as listed in the SF-15 If you are currently serving on active duty, you must submit a written statement from the armed forces certifying your dates of service, rank, expected character of service, and anticipated date of separation.
If you apply with a written statement at this stage, your preference will be verified by a DD 214 upon separation from the military.
For more information about veterans' preference visit this link.
Are you a current or former federal employee? If yes, it is recommended that you submit a copy of your SF-50(s) (Notification of Personnel Action) to support your experience.
Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee) Agency Beginning and ending dates of appointment If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
How to Apply Please read the entire announcement and all the instructions before you begin an application.
To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section.
All application materials, including transcripts, must be in English.
The complete application package must be submitted by 11:59 PM (ET) on 02/26/2024 to receive consideration.
The application process is as follows: Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement 02/26/2024.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application.
The notification will be provided in your application submission screen via email.
The notification will include your unique assessment access link to the USA Hire system and the completion deadline.
Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link.
Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments.
You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Action of 1973 as amended.
Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time.
If you need to stop the assessments and continue at a later time, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment.
If future application you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: USA Hire Assessments.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record and click Edit my application.
This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click on How to See your Application and Job Status.
Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Applications will not be accepted by mail or email.
You may apply more than once, but the most recent application is the only one that will be used.
If you need to submit a document you do not have in electronic form, contact CBP Hiring Center at CBPhiring-applicantinquiry@cbp.
dhs.
gov for assistance.
It is your responsibility to verify that any information entered or uploaded is received and is accurate.
Human Resources will not modify or change any part of your application.
Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration.
If a document is not legible, you will not be able to view it in your application and you must again upload it by the closing date.
Please upload your resume under "Resume" and any other applicable supporting documents mentioned above under the appropriate Document Type.
If your Document Type is not listed, upload as "Other.
" DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
For more information, go to the DHS Careers website and select "Benefits.
" Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
View common definitions of terms in this announcement.
Agency contact information CBP Hiring Center Phone 952-857-2932 Email CBPhiring-applicantinquiry@cbp.
dhs.
gov Address Office of Field Operations Please read entire announcement Please apply online Washington, DC 20229 US Next steps The open period for this job opportunity announcement may be extended to allow for a sufficient applicant pool.
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement.
You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Once the job opportunity announcement has closed, we will assess your experience and training, identify the highly qualified applicants, and refer those applications to the hiring manager for further consideration and interviews.
You will be notified by email after each of these steps has been completed.
Stay informed of changes to your application status by signing up for automatic email alerts with your USAJOBS account.
If you are referred, you will receive a final notification of the disposition of the announcement.
We expect to make a tentative job offer within 60 days after the close of the announcement.
If you are selected, we may conduct a suitability/security background investigation.
Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement.
Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty.
False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.
S.
Office of Management and Budget (OMB) and U.
S.
Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring.
These authorities are subject to change.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed.
A resume in English is required.
It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable).
For additional required items, see the link.
*Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality.
Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.
Your responses to the job questionnaire: https://apply.
usastaffing.
gov/ViewQuestionnaire/12309906 Your responses to the USA Hire Competency Based Assessment Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating of record; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.
S.
C.
8337(h) or 8456.
Are you a veteran? To apply veterans' preference you must submit proof of eligibility as appropriate for your preference type: Five Point Preference: DD 214 listing the character of service and either qualifying medal(s) or service period Ten Point Preference: DD 214 showing character of service and supporting documentation as listed on the Standard Form 15 (application for 10 Point Veterans' Preference).
Submitting an SF-15 with your application is encouraged.
Veterans with a service-connected disability must also submit a VA Disability Award letter dated 1991 or later, OR supporting documentation as listed in the SF-15 If you are currently serving on active duty, you must submit a written statement from the armed forces certifying your dates of service, rank, expected character of service, and anticipated date of separation.
If you apply with a written statement at this stage, your preference will be verified by a DD 214 upon separation from the military.
For more information about veterans' preference visit this link.
Are you a current or former federal employee? If yes, it is recommended that you submit a copy of your SF-50(s) (Notification of Personnel Action) to support your experience.
Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee) Agency Beginning and ending dates of appointment If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.