The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting.
The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities.
The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager.
*Responsibilities:*
*Coaching:*
· Foster a healthy, safe community living environment
· Assist clients in managing a busy daily program schedule
· Address and respond to individual client needs
· Help clients manage and attend all service provider, legal, and healthcare appointments
· Assist clients with all onboarding and learning program guidelines
· Daily transportation to the Learning Center, to appointments, and other errands related to programming
· Assess and respond to resident crises and conflicts
· Follow procedures for documenting client incidents and requests
· Assess and manage emergencies according to Her Song's emergency protocol
· Monitor the safety and security of the house, including the operation of the alarm system
· Participate in the ongoing development of policies and procedures, safety and emergency protocols
· Perform various administrative tasks related to documentation, scheduling, and reporting
· Updating and documenting client information in the case management software system
· Complete all assigned tasks as directed by Residential Manager
· Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings
· Assist in other special projects as needed
* Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals
* Ensure a safe environment for healing by monitoring safety and security systems to minimize risk
* Share client care duties as needed including meeting emergency needs or supporting transportation needs at times
*Qualifications:*
* Minimum of 3 years related experience
* Mature, flexible, calm, supportive, and resilient with a positive outlook
* Organized, able to handle administrative duties
* Highly trainable on how to work with clients in a trauma-responsive way
* Have a deep commitment to the empowerment of the residents
* Ability to work both independently and in a team environment
* Excellent communication skills, both oral and written
* Proficient computer skills
* Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques
* Ability and willingness to de-escalate and provide intervention or help resolve disputes
* Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices
* Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents
Job Types: Full-time, Part-time
Pay: From $19.
75 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
* Overnight Shift (Preferred)
Ability to Relocate:
* Albany, NY: Relocate before starting work (Required)
Work Location: Multiple locations
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