Investigator 1 (NY HELPS)- Vacancy ID# 151024

NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At this time, agencies may recruit and hire employees by making temporary appointments.
In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.
Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State.
While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
NON-COMPETITIVE MINIMUM QUALIFICATIONS: 1.
four years of qualifying experience; * Or 2.
an associate degree in criminal justice, cyber security, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security AND two years of qualifying experience; * Or 3.
a bachelor's degree or higher in criminal justice, cyber security, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security.
*Qualifying experience: For the purposes of this examination, experience in a field investigative position conducting interviews of witnesses and others, taking written statements and affidavits, collecting, and analyzing physical and documentary evidence, and preparing detailed written reports of investigative findings.
Types of Investigative experience that could be considered qualifying: Experience in such positions as police detective, insurance investigator, licensed and registered private investigator, federal investigator, state investigator, municipal investigator, child protective services investigator, in an investigative position involving trial preparations and detailed reports, or investigations within a branch of the Armed Services are examples which meet the Minimum Qualifications.
Examples of non-qualifying experience include but are not limited to: Experience in routine police patrol work, security guard or related security position, tax collector, collector of delinquent accounts, credit checker, legal assistant/attorney, hotel or store detective, loss prevention officer, parole officer, correction officer, guard, inspector, or experience in adoption and/or foster care placement.
70.
1 TRANSFER QUALIFICATIONS: One year of permanent, contingent permanent, or 55 B/C service allocated to a Grade 14 or higher eligible for transfer and determined to be similar by Civil Service.
For transfers, a list of approved titles is available through Civil Service GOT-IT at https://careermobilityoffice.
cs.
ny.
gov/cmo/gotit/.
55 B/C QUALIFICATIONS: Individuals certified eligible for the 55 B/C program under the Governor's Program to Hire Persons/Veterans with Disabilities pursuant to Section 55 B/C of the Civil Service Law will also be considered.
To be considered, you must provide a copy of your letter of eligibility with your response.
You must meet the open competitive qualifications from the most recent examination announcement.
The open competitive minimum qualifications are: Either Four years of qualifying experience;**OR An associate’s degree in criminal justice, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security AND two years of qualifying experience;**OR A bachelor’s degree or higher in criminal justice, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security.
**Qualifying Experience: Experience in a field investigative position conducting interviews of witnesses and others, taking written statements and affidavits, collecting, and analyzing physical and documentary evidence, and preparing detailed written reports of investigative findings.
Non-Qualifying Investigative Experience includes but may not be limited to: Experience in routine police patrol work, security guard or related security position, tax collector, collector of delinquent accounts, credit checker, legal assistant/attorney, hotel or store detective, loss prevention officer, parole officer, correction officer, guard, inspector, or experience in adoption and/or foster care placement.
It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume.
Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
FINGERPRINTING QUALIFICATIONS: Appointment to this position may require that the candidate successfully undergo an investigative screening including a criminal history check.
Duties DescriptionConsumer Complaint Investigations • Perform a wide variety of enforcement and regulatory investigative activities to gather information and report facts on violations of the Do Not Call law, Children's Product Recall Effectiveness law, and any circumspect marketplace activity that harms consumers.
• Receive, process, review, and respond to consumer Do Not Call (DNC) complaints received directly from consumers or other Agencies.
• Contact consumers to investigate complaints and conduct in-depth interviews to clarify and affirm the complaints received and obtain additional insight related to the case.
• Develop a rapport and cultivate relationships with complainants to establish leads and provide education to consumers about the DNC law, as well as assistance in filing DNC complaints.
• Enter and update, as needed, investigation results into the DNC database.
• Create investigative case reports summarizing findings.
• Monitor and report on top DNC complaint categories and complaint trends.
• Monitor and report on Federal trade Commission (FTC) Sentinel top Fraud and Identity Theft complaints and trends in New York State.
• Utilize the DNC database to download complaints from the FTC Sentinel database and analyze complaints to aid in investigation efforts.
• Utilize proprietary investigative tools to investigate and verify consumer and business information related to enforcement efforts.
• Testify at Administrative Hearings regarding any cases assigned.
Marketplace Safety • Respond to inquiries regarding product safety and product recalls and distribute product safety material upon request.
• Maintain Children's Product Safety Recall Effectiveness Act investigation files.
• Review retail and online marketplace recall posting policies.
• Support product testing program efforts.
• Support the Division's annual Consumer Product Safety Commission State Designee responsibilities with marketplace inspections.
Investigations Unit Support • Contribute to the documentation of procedures and methods employed by the Investigations Unit.
• Respond to mail, email and faxes directed to the Investigations Unit.
• Maintain proficiency in new and existing investigative tools and technology used in the Unit.
• Participate in Unit development meetings and Lean exercises.
• Participate in all mandatory statewide learning education classes and attend at least two additional statewide learning courses annually.
Additional CommentsLGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.
We are happy to provide reasonable and religious accommodations during the hiring process for those in need.
If you have a disability or special need that requires accommodation, please send a request to HRM.
Recruitment@dos.
ny.
gov.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.
If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at info@oer.
ny.
gov.
NOTE ON TELECOMMUTING: The Department of State employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines.