Resident Liaison, Berkshire Peak (Riverview Homes), Pittsfield, MA
General Statement of Duties: Primary responsibility is providing administrative assistance, service and support to the Property Manager and staff.
Represents the company professionally to the general public and members of the community.
Supervision Received: Reports directly to Property Manager.
Also, may receive oversight by Resident Service Coordinator Area Manager.
Essential Functions of the Position:
• Acts as a liaison for Resident Services
• Processes reasonable accommodations
• Rent Payment Online
• Conducts unit inspections and provides support with sanitation concerns
• Pest control coordination
• Processes lease violations
• Assists Property Manager in addressing on-site criminal matters
• Submits work orders and maintenance requests
• Troubleshoots parking issues and administers parking permits
• Fields waitlist questions
• Acts as liaison with Residents and Resident Council
• Greets and assists applicants, residents and guests.
• Prepares, types and files office correspondence including letters, reports, and spreadsheets.
• Answers telephones in a professional manner; directs calls and records messages.
• Administers rent collection efforts with Property Manager including cash receipts, 14-day notices, legal correspondence, etc.
• Completes and processes initial move-in, interim and annual recertification
• Completes special projects assigned by manager
• May have some programming and community building responsibilities
• Fosters a positive, active and collaborative relationship with residents, communities and agencies.
• Works patiently, professionally and cooperatively with residents and staff.
• Preserves and respects resident and applicant confidentiality.
• Follows company policies, rules and regulations.
Benefits Offered:
• Medical, Dental and Vision insurance, beginning on the first of the month after hire.
• 401(k) with company match, short term disability and long term disability insurance.
• 3 weeks’ paid vacation, 13 paid holidays.
• Summer flex scheduling options to allow for early releases on Friday from Memorial Day to Labor Day.
Beacon Communities LLC seeks a diverse pool of candidates.
We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Beacon Communities - 2018, 2019, 2020 Boston Globe's Top Places to Work!!
At Beacon, we strive to make a difference in our residents’ lives.
We build outstanding communities that make enduring contributions to the vitality of our cities and towns.
We create communities that serve a diverse cross section of our society.
Our communities are healthy and vibrant.
Why? Because they are planned with care, consideration, and compassion.
Company Overview: Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing.
Beacon currently owns and manages approximately 18,000 apartments including affordable housing, market rate housing, and mixed income-housing.
Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.
Whatsapp
